Shipping policy

### **Shipping Confirmation & Order Tracking** You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours. ### **Processing Time** All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. ### **Shipping Rates & Delivery Estimates** We strive to provide reliable and efficient shipping for our customers. * **Estimated Delivery Time:** 7-15 business days. * **Shipping Fee:** Free Shipping. *Please note: Delivery delays can occasionally occur due to customs processing or carrier issues beyond our control.* ### **Customs, Duties, and Taxes** VIVISOUL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). ### **Damages** VIVISOUL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.